EN
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SERVICE
By consistently adhering to diversified marketing strategies, TianSure is actively developing marketing activities revolving around customers and executing regional sales strategy, With mature production technology, strict working style and perfect quality management system, the highly efficient and standard operation is completely guaranteed from purchasing of raw materials, product manufacturing till sale. Quality and service keeping pace with same international products can meet the top end demands of domestic and international merchants.
AFTER-SALES SERVICE
The company is equipped with experienced on-site engineers and installation technicians,
combined with first-class construction equipment, to ensure that the project delivery qualification rate reaches above excellent,
ensuring that you pass the certification acceptance smoothly!
01
Before Selling Service
Reasonable suggestion
Professional consultation
Scientific plan
02
During Selling Service
Order note confirm
Quality tracing
Delivery service
03
After Selling Service
Information feedback
Equipments files pack
Machinery running tracing
FREQUENTLY ASKED QUESTIONS
How do I get technical support or spare parts after purchase?
Our 24/7 customer service team supports you via email, phone, or video call. Spare parts are available for all products, and we can ship them worldwide within 3–7 days.
What if there’s a problem with the product after delivery?
Contact us immediately with details and photos/videos of the issue. We’ll troubleshoot remotely first; if needed, our engineers can arrange on-site visits (fees apply based on location).
What payment methods do you accept?
We accept T/T (bank transfer), L/C (letter of credit).
Can you provide a proforma invoice for customs or company approval?
Yes! We’ll issue a proforma invoice upon request, including product details, prices, and shipping costs for your reference.
How can I visit your factory or attend trade shows?
Factory tours are welcomed at any time. We also exhibit at some international trade shows. Follow our website for event updates!