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SERVICE
By consistently adhering to diversified marketing strategies, TianSure is actively developing marketing activities revolving around customers and executing regional sales strategy, With mature production technology, strict working style and perfect quality management system, the highly efficient and standard operation is completely guaranteed from purchasing of raw materials, product manufacturing till sale. Quality and service keeping pace with same international products can meet the top end demands of domestic and international merchants.
AFTER-SALES SERVICE
The company is equipped with experienced on-site engineers and installation technicians,
combined with first-class construction equipment, to ensure that the project delivery qualification rate reaches above excellent,
ensuring that you pass the certification acceptance smoothly!
01
Before Selling Service
Reasonable suggestion
Professional consultation
Scientific plan
02
During Selling Service
Order note confirm
Quality tracing
Delivery service
03
After Selling Service
Information feedback
Equipments files pack
Machinery running tracing
FREQUENTLY ASKED QUESTIONS
When was your company established? What is your main products?
Founded in 2012, We are a leading pharmaceutical equipment manufacturer, specializing in providing energy-efficient and high-performance pharmaceutical water and liquid preparation system solutions. Our products are widely used in biopharmaceuticals, pharmaceutical chemicals, medical devices, medical aesthetics, food and beverage, and electronics industries.
Where is your company located?
Our headquarters and factory are based in Nanjing, China.
Is your equipment in accordance with GMP, FDA, WHO?
Yes, we will design and manufacture the equipment according to the requirement of GMP/FDA/WHO in your country.
What is your typical production lead time?
For standard products: 4–6 weeks. For customized orders: 6–12 weeks, depending on complexity. We’ll confirm the exact timeline in your quote.
What's the information you need before order?
What's your raw water?
What's the capacity per hour of the equipment?
What's the application of purifier water?
Can you provide customized machinery based on our specific requirements?
Yes! Customization is one of our core strengths. Share your technical drawings, specifications, or project goals, and our engineering team will develop a tailored solution for you.
How do you ship products internationally? What shipping methods are available?
We offer sea freight normally , air freight or express courier (DHL, FedEx, UPS) if needed.
Who is responsible for customs duties and taxes?
Import duties, taxes, and clearance fees are the buyer’s responsibility, as they vary by country. We can provide commercial invoices and necessary documentation to facilitate customs processing.
Can you ship to my country? What if my address is remote?
We ship globally to most countries. For remote areas, we’ll work with local logistics partners to ensure delivery, though additional fees may apply.
What warranty do you offer?
Most products come with a 12-month warranty against manufacturing defects. Extended warranties and maintenance plans are available for an additional fee.